Terms & Conditions

Please read these Terms of Use carefully. They are a legal agreement between you and LifeLabs LP (“LifeLabs”). By using this Website, you agree to be bound by these Terms of Use, including all amendments made from time to time. If you do not agree to these Terms of Use, please do not use this Website.

  1. No Medical Advice

    This Website is intended to provide you with information about LifeLabs Genetics. This Website is not intended to provide you with any medical advice or any other advice.

    For advice about your test results or your medical condition, ask your physician.

    Any other health and health-related information contained within this Website is intended to be general in nature and should not be used as a substitute for a visit to your physician or other health care provider. Any such information that you obtain from this Website might be inappropriate for your own situation or might be misinterpreted. LifeLabs assumes no responsibility for how you use the information you obtain from this site.

    If you have an emergency, or need to speak to someone urgently, contact your physician or go to the nearest hospital.

    This Website is not a substitute for appropriate and timely contact with your physician.
    Never change or stop any course of treatment without first consulting your physician.

    Reliance on any information on this Website is solely at your own risk.

  2. Use of this Website

    You may use this Website for your personal, non-commercial purposes. You may not use this Website for any other purpose.

  3. Changes to this Website

    LifeLabs may alter, suspend, or discontinue any aspect of this Website at any time, including the availability of any feature or content.

  4. Ownership of this Website

    As between you and LifeLabs, LifeLabs is and will remain the sole and exclusive owner of all right, title and interest, including copyright and all other intellectual property rights, in and to this Website, all of the technology used by LifeLabs to provide this Website, and all information posted by LifeLabs within this Website, as well as all related enhancements, modifications or additions. You will acquire no rights whatsoever to all or any part of the foregoing except the right to access and use them as contemplated and permitted by these Terms of Use. You agree not to modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on any of the foregoing.

  5. Trademark Notice

    LifeLabs Genetics, the LifeLabs Genetics logo and www.lifelabsgenetics.com are the trademarks and service marks of LifeLabs. All other trademarks, service marks and logos used in this site are the trademarks, service marks, or logos of their respective owners. Nothing on this Website should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Website without the express written permission of LifeLabs or the third party that may own the trademark, service mark, or logo.

  6. “As is” basis

    This Website is provided on an ‘as is’ basis without representations, warranties or conditions of any kind, either express or implied or statutory. You expressly agree that all use of this Website is at your sole risk. You agree that LifeLabs assumes no liability for the reliability, validity, accuracy, completeness, integrity, quality or timeliness of, or any failure to deliver or store, any information or other content.


    To the extent permitted by law, LifeLabs disclaims all representations, warranties, or conditions regarding this Website, express or implied or statutory, including, but not limited to, implied warranties or conditions of merchantability, merchantable quality, durability, fitness for a particular purpose, title, and non-infringement. LifeLabs does not represent or warrant that this Website or other content is or will be accurate, complete, reliable or current, or that this Website will operate error free or uninterrupted or that this Website is free of viruses or other harmful components. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

  8. Limitation of Liability

    To the extent permitted by law, in no event will LifeLabs its owners, partners or affiliates, or the suppliers of this Website or other content, or its or their affiliates, licensees, or suppliers, or the directors, officers, employees, agents or representatives of any of them, be liable for damages of any kind, including without limitation any direct, incidental, punitive, exemplary, aggravated, indirect, special or consequential damages, loss of profits, failure to realize expected savings or loss of data, for any cause of action whatsoever, and whether in contract, tort (including negligence) or any other legal or equitable theory arising out of or in any way connected with use of this Website. Some jurisdictions do not allow the limitations of liability specified above, so some or all of the above limitations or exclusions may not apply to you.

  9. Indemnity

    You agree to defend, indemnify and hold harmless LifeLabs, its owners, partners and affiliates, the suppliers of this Website or other content, and its and their affiliates, licensees, partners and suppliers, and the directors, officers, employees, agents and representatives of each of them, from any losses, damages or claims, including without limitation actual legal fees, which they may suffer from your activities on or use of this Website, including without limitation any breach by you of these Terms of Use or any charges or complaints made by other parties against you. You will cooperate as fully as reasonably required in the defence of any claim. LifeLabs reserves the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, provided, however, that you will remain liable for any such claim and for the costs of defence.

  10. Privacy and Confidentiality

    Your privacy is of the utmost importance to us. Please review the LifeLabs Privacy Statement for a description of how we receive, transmit and protect your personal information.

    Your Personal Information will not be sold or shared. LifeLabs may use your Personal Information to contact you about your order, and/or in response to any survey responses provided. Access to this site is secured using Secure HTTP, password encryption authentication and account lock out after failed attempts, as well as role and location based authorization.

  11. Hyperlinks to this Website

    Persons constructing other Websites may link to the home page on this site, but may not link to any other page on this Website. You may not copy any of the materials from this site onto your own web server for any reason.

  12. Changes to these Terms of Use

    LifeLabs may modify these Terms of Use from time to time. If you do not agree to any modifications, you should stop your use of this Website.

  13. Governing Law and Disputes

    These Terms of Use are governed by the applicable laws of Canada and the laws of the Province of Ontario, without regard to conflict of laws principles.

    All disputes arising out of or in connection with this Website or these Terms of Use will be referred to and finally resolved by arbitration under the legislation of the Province of Ontario. The place of arbitration will be Toronto, Ontario. The language of the arbitration will be English.

    Some jurisdictions do not allow a consumer contract to provide for the selection of a governing law other than the law of the residence of the consumer, or to provide for the arbitration of disputes if the reference to arbitration would prevent the consumer from exercising rights provided under consumer legislation, so one or more of the above provisions may not apply to you.

  14. Entire Agreement

    These Terms of Use constitute the entire agreement between you and LifeLabs and govern your use of this Website, superseding any prior agreements between you and LifeLabs with respect to this Website. You may also be subject to additional terms and conditions that apply when you use certain elements of this Website.

  15. Notices

    LifeLabs may provide you with notices, including those regarding changes to these Terms of Use, by postings on this Website.

  16. Waiver

    The failure of LifeLabs to exercise and enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

  17. Assignment

    You do not have the right to assign any of your rights to use this Website.

  18. Contractual Limitation Period

    You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this Website or these Terms of Use must be commenced within one year after such claim or cause of action arose.

  19. Severability of Terms

    If any provision of these Terms of Use is deemed unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms of Use and will not affect the validity and enforceability of any remaining provisions.