Transforming the patient experience

Award-winning program for patients with autism sets the new standard of care

Award-winning program for patients with autism sets the new standard of care

In 2017, LifeLabs launched a first-of-its-kind program that delivers a safe and worry-free blood collection experience for those with autism spectrum disorder (ASD). ASD affects how people communicate and interact with others; unfamiliar faces, a noisy waiting room, flickering lights and a scary procedure can cause severe stress and anxiety for individuals with ASD.

When a mother of a three-year-old child with autism needed to book an appointment to have her son’s blood drawn, she was understandably anxious. But the experience was above and beyond what she expected. 

The program was developed in consultation with community partners at Holland Bloorview Hospital in Ontario and Pacific Autism Family Network in BC and provides national guidelines and training that are setting new standards for how people with ASD experience blood collections. Since the program started, we have been able to provide this service to over 1,000 patients.

 

“When we arrived at the collection centre, we were immediately placed in a room and were stunned to see a Spiderman poster and stickers of Spiderman all over the walls! They knew my son was a fan of Spiderman and with that distraction, he did not even mind that the blood work was being done. Thank you so very much for the wonderful experience.”
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